Terms & Conditions

Terms and Conditions
Easi‑IT LIMITED

Effective date: 1/1/2025

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1. Introduction and scope
These Terms and Conditions (“Terms”) govern:

Your use of the Easi‑IT Security website; and

The provision of consultancy, infrastructure implementation, support, cybersecurity and ethical hacking services (the “Services”) by Easi‑IT Security (“we”, “us”, “our”) to business clients.

By accessing our website or engaging us to provide Services, you agree to be bound by these Terms. These Terms apply to business customers only and not to consumers.

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2. Services
We provide professional services including, but not limited to:

IT infrastructure consultancy, design and implementation;

Ongoing technical support and maintenance;

Security assessments, vulnerability scanning, penetration testing and ethical hacking;

Cybersecurity advisory and compliance readiness services.

We are not an accredited certification body and we do not provide legal or regulatory advice. We do not guarantee that use of our Services will, by itself, result in any particular regulatory approval, certification or outcome.

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3. Engagement, proposals and contracts
3.1 Each engagement will be set out in a written proposal, statement of work, order form or similar document (the “Service Agreement”). The Service Agreement will specify:

Scope of work and Services to be delivered;

Assumptions and exclusions;

Deliverables;

Fees, expenses and payment terms;

Timelines and key dependencies.

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3.2 A binding contract is formed when the Service Agreement is accepted by you (e.g. by signature, email confirmation, purchase order, or commencement of work by mutual agreement). These Terms form part of and are incorporated into each Service Agreement unless expressly overridden in writing.

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4. Client responsibilities
You agree to:

Provide timely, accurate and complete information reasonably required for us to perform the Services.

Ensure you have obtained all necessary rights, permissions and consents (including from system owners and users) for us to access and test your systems, networks and data.

Ensure that any testing activities (including vulnerability scanning and penetration testing) are authorised and lawful, and that any relevant third parties (e.g. hosting providers, cloud platforms) are notified or have consented where required.

Maintain appropriate backups and disaster recovery arrangements before testing or changes are performed.

Comply with all applicable laws and regulations.

You acknowledge that our ability to deliver the Services and any timelines agreed depend on your cooperation and timely provision of information, access and approvals.

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5. Ethical hacking and testing activities
Where the Services include security testing (such as vulnerability assessments, penetration testing or ethical hacking):

We will perform testing only within the agreed scope and during agreed time windows.

We will use reasonable efforts to avoid causing disruption to your systems; however, you acknowledge that there is an inherent risk of temporary degradation or disruption when conducting such tests.

You remain responsible for assessing whether to proceed with testing, for scheduling it appropriately and for ensuring that suitable backups and contingencies are in place.

You must promptly notify us of any issues or suspected issues arising during testing.

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6. Fees, invoicing and payment
Fees will be set out in the applicable Service Agreement and may be based on fixed price, time and materials, or recurring charges.

Unless otherwise stated, fees exclude VAT and other applicable taxes, which will be added where required.

We may invoice in advance, on milestones, or monthly in arrears, as specified in the Service Agreement.

Invoices are payable within the payment period stated in the Service Agreement (or, if not stated, within 30 days of the invoice date).

We reserve the right to suspend or withhold Services where invoices are overdue, after giving reasonable notice.

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7. Intellectual property
Unless otherwise agreed in writing:

All methodologies, tools, templates, reports, documentation, scripts and other materials created or used by us in the course of providing the Services remain our intellectual property.

We grant you a non‑exclusive, non‑transferable licence to use deliverables we provide to you solely for your internal business purposes and for the purpose for which they were supplied.

You must not resell, sub‑license, or use our deliverables for the benefit of third parties without our prior written consent.

You retain all rights in your own pre‑existing materials and data.

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8. Confidentiality
Each party shall:

Treat as confidential any information received from the other party that is marked or reasonably understood to be confidential; and

Use such information only for the purposes of performing or receiving the Services.

We may disclose confidential information where required to do so by law, court order or regulatory authority, provided we give you notice where legally permitted.
These obligations continue after the end of the engagement.

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9. Data protection
Each party will comply with applicable data protection laws. Where we process personal data on your behalf as a processor, the parties will enter into a separate data processing agreement as required by applicable law.
Our handling of personal data as a controller is described in our Privacy Policy, which forms part of these Terms.

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10. Warranties and disclaimers
We will provide the Services with reasonable skill and care, using appropriately qualified personnel.

Except as expressly set out in these Terms or a Service Agreement, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.

Our Services, including security assessments and testing, identify vulnerabilities and risks based on the agreed scope and information available at the time. We do not guarantee that all vulnerabilities, threats or issues will be identified, or that your systems will be secure or free from attack.

You are responsible for deciding how to act on our findings and for implementing and maintaining appropriate security controls.

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11. Limitation of liability
Nothing in these Terms limits or excludes liability for:

Death or personal injury caused by negligence;

Fraud or fraudulent misrepresentation; or

Any other liability that cannot be limited or excluded by law.

Subject to the above:

We shall not be liable for any:

loss of profit, revenue or business;

loss of data (you remain responsible for backups);

loss of anticipated savings;

loss of goodwill;

indirect or consequential loss or damage;
whether arising in contract, tort (including negligence) or otherwise.

Our total aggregate liability arising out of or in connection with any Service Agreement, whether in contract, tort (including negligence) or otherwise, shall be limited to the total fees paid (or payable) by you to us under that Service Agreement in the twelve (12) months preceding the event giving rise to the claim (or, if the engagement is shorter, the total fees for that engagement).

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12. Termination
Either party may terminate a Service Agreement on written notice if the other party materially breaches its obligations and, where the breach is capable of remedy, fails to remedy it within a reasonable period after receiving written notice.

Either party may terminate a Service Agreement immediately if the other party becomes insolvent or enters into any form of insolvency process.

On termination, you must pay all fees due for Services performed up to the effective date of termination and any committed costs that cannot reasonably be avoided.

Clauses which by their nature are intended to continue (including confidentiality, intellectual property, limitation of liability and governing law) shall survive termination.

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13. Website use
Website content is provided for general information only and does not constitute advice on which you should rely.

We do not guarantee that the website will always be available or free from errors or security vulnerabilities.

You must not misuse the website, introduce malware or attempt to gain unauthorised access.

14. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on our website with a revised effective date. Continued use of the website or Services after changes take effect constitutes acceptance of the updated Terms.

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15. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non‑contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

16. Contact
For any questions about these Terms, please contact:

Easi‑IT LIMITED
Email: Support@EASI-IT.co.uk
08944451